Privacy Policy

Last Updated: [12-Nov-2025]

Laundry Haven (“Company”, “We”, “Us”, “Our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile services, and laundry/dry-cleaning services.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Mobile number
Email address
Address & pickup/delivery location
Order details & billing history

Payment Information

UPI, card, wallet, or other payment method details (processed by secure third-party payment gateways — we do not store complete card numbers or passwords).

Usage & Device Information

IP address
Browser type and version
Pages visited, access time, referring links
Device type, operating system, app usage statistics

Additional Information

Communication through WhatsApp, email, or customer support chats.
Feedback, reviews, or complaint records.

2. How We Use Collected Information

We use your data to:

Provide laundry, dry cleaning, and delivery services
Create and manage user accounts & orders
Communicate updates, order status, or schedule changes
Provide customer support
Process payments and invoices
Improve service quality & user experience
Send promotional offers and service notifications (you may opt-out anytime)
Prevent fraud, unauthorized usage, and ensure security compliance

3. Sharing & Disclosure of Information

We do not sell, trade, or rent personal information to third parties.

We may share data only with:

Logistics & delivery partners (for pickup and delivery)
Payment gateway partners (for secure transactions)
IT service providers / website hosting
Legal or regulatory authorities, if required by law

All partners are obligated to maintain confidentiality and data protection.

4. Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools (such as Google Analytics), and similar technologies to:

Improve navigation & site experience
Analyze customer interactions and trends
Display relevant content or offers

You can disable cookies in your browser settings, but it may affect site functionality.

5. Data Security

We implement reasonable technical and organizational safeguards to protect personal information from:

Unauthorized access
Alteration
Disclosure
Destruction

However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information:

As long as required to fulfill service obligations
As needed for legal, accounting, or compliance purposes
You may request deletion of information (subject to verification and applicable laws)

7. Your Rights

As a user, you may request:

Access to your stored personal information
Correction or updates to your data
Deletion of your data (where legally permissible)
Opt-out from marketing communications

To submit requests, email us at info@laundryhaven.in

8. Third-Party Links

Our website may contain links to external websites or applications.
We are not responsible for the privacy practices or content of such platforms.

9. Children’s Privacy

Our services are not intended for individuals under 18 years.
We do not knowingly collect data from minors. If collected accidentally, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website.
Continued use of services after updates means acceptance of revised terms.

11. Contact Us

For privacy concerns, questions, or complaints contact:

Laundry Haven Customer Support
Email: info@laundryhaven.in
Phone: +91 84248 12912
Address: 210/A Wing, Hari Om CHS, R.K. Singh Marg, Andheri East, Mumbai, Maharashtra, 400069