Refund policy

Refund & Compensation Policy

1. Scope

This Refund Policy applies to all services provided by Laundry Haven — including laundry, dry cleaning, ironing, pickup and delivery — when booked via our website or other approved channels.

2. When Refund / Compensation Applies

We may offer a full or partial refund (or alternate compensation) in the following cases:

  • Items are lost during cleaning or transit.

  • Garments delivered are damaged or ruined due to negligence in our cleaning, handling or delivery process.

  • Clear quality issues: e.g. wrong service (e.g. you requested dry-clean but got regular wash), or services grossly not as per commitment.

If you receive items and find such issues, you must report to us within 24 hours of delivery. Requests made after 24 hours may not be eligible for refund/compensation. (This is similar to practices of other laundry-services. Laundroway+1)

3. What Refund / Compensation Covers

  • We will refund the amount you paid for the affected items / services — either full or partial depending on severity.

  • Alternatively, at our discretion, we may offer free re-service (re-wash / re-clean) instead of monetary refund.

  • We do not guarantee refunds in case of:

    • Damage caused by improper care instructions provided by customer (e.g. delicate fabrics, leather, heavy garments, etc.). Laundroway+2The Laundry House+2

    • Normal wear-and-tear, shrinkage, fading, or minor issues due to repeated use or inherent fabric/material condition. Laundroway+1

    • Delay in pickup/delivery due to force majeure, weather, logistics constraints — i.e. situations beyond our control. The Laundry House+1

4. How to Request a Refund / Compensation

To raise a request:

  • Contact us via email or phone (as listed on our website).

  • Provide your original order details — order number / reference, service type, pickup & delivery date, and clearly describe the issue.

  • Attach photos of damaged/incorrect/delivered items (if applicable).

We aim to respond within 48 hours of receiving your request.

5. Refund Method & Timeframe

  • Refunds (if approved) will be processed through the same payment method originally used by you, wherever possible.

  • If the original payment method is not available (e.g. UPI, wallet), we may issue store credit or alternate refund mode, at our discretion. (Similar to common industry practice.) Laundroway+1

  • Re-service (if offered) will be scheduled at your convenience, subject to our availability.

6. No Refund / Compensation Cases

Refunds or compensation will not be provided if:

  • Customer changes their mind after the service is completed (i.e. “I don’t like it”). Laundroway+1

  • Damage is due to fabrics/materials being inherently prone to shrinkage, color-fading, delicate / fragile nature, or prior wear-and-tear. The Laundry House+1

  • Customer fails to report issues within 24 hours of delivery.

  • Delay in pickup/delivery caused by events beyond our control (e.g. weather, natural calamity, logistics, force majeure). The Laundry House+1

7. Limitation of Liability

Our liability is limited to the cost of the service in question (or re-service). We will not be responsible for any indirect losses, consequential damages, loss of personal value (sentimental garments), or commercial loss.

8. Amendments

Laundry Haven reserves the right to modify or amend this Refund & Compensation Policy at any time. Updated policy will be posted on our website and will apply to future orders.